Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

GPS Healthcare - Yew Tree


Can't get in but surgery is empty

They are rubbish. I can't get an appointment but the surgery is always empty. Last Friday I rang at 8am and there were already no appointments. I pressed 1 to get a call back and was triaged. They told me they would sort an appointment but as I had a UTI I only needed antibiotics. They said someone would call back later but they didn't so I went in and nobody would see me. They just told me to come back on Monday or call 111. Patches doesn't work either especially for elderly patients. You fill out the form and still don't get an appointment.